email@example.com <firstname.lastname@example.org> On Behalf Of
Saturday, March 6, 2021 12:55 AMTo:
Re: Need Microsoft Disability phone number!
On Sat, Mar 6, 2021 at 12:36 AM, Leedy Diane Bomar wrote:
There are many reasons why this is the most imaginable offensive question.
Then, Diane, we definitely come from very, very different worlds. I can come up with at least 20 questions, off the top of my head, that exceed this one in offensiveness.
There can be people who are being offensive, but I have very clearly explained why it is foolish, yes, foolish to assume that without additional evidence.
And I will say, again, that all accessibility is a workaround. In the case of screen readers, it is the substitution of audition for vision. The two senses are in no way directly equivalent. This will always entail compromises and while the experience can be substantially the same when it comes to text-based information, it will never be for many things that cannot be captured that way.
And the idea that "light dependence no longer needs to be the only way to access information" has been here, now, for quite a while. But the fact is, and will always remain, that visual media, and anything on a computer besides text is just that, is going to be designed primarily with that in mind. That it should be accessible, to the maximal extent possible, via other means should be a given in good design. But do not delude yourself into thinking that even things most ideally designed for maximal accessibility can, or will, ever be able to give you "exactly the same information" that the sighted get, because they can't.
And, by the way, my earlier comments regarding tech support was for tech support dedicated to screen reader users or users of other assistive technology. Most techs not in that arena have no reason to know about assistive technology. It is not cost effective to try to train every generic help desk person in how to use a screen reader, particularly since most larger companies do have dedicated AT support and smaller companies have to pick where their money goes. If there is not a substantial blind user base of a given product, and the maker is a small company down to "mom and pop," they cannot reasonably be expected to have screen reader literate tech support.
And that's not because you're less of a person, or less worthy of respect. It's because you are part of a tiny minority in the general population and there are limited resources, financial and otherwise. I really cannot believe that anyone who is blind does not understand this, I really can't. And if that's offensive to say, so be it, because it is a fact, and one that is never, ever going to change.
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
One does not discover new lands without consenting to lose sight of the shore for a very long time.
~ André Gide