moderated Re: jaws 2021 problems.


Hopefully you were able to run the technical support tool so Jaws can in fact try and get a better handle on this, after all, if it affects so few people those who are affected need to do their part.

Of course unloading and reloading Jaws is a work-around which doesn't require you to go out of your way that much, another one might be to run Narrator when Windows starts, i.e. at the logon screen, and to see if that fixes the issue.

A few years ago one of my 4 computers at my store (it was an identical model to one of my others) would not let me read the Windows Start menu with Jaws, nor Settings or any Windows apps like Calculator. If I went into settings Jaws would just be absolutely silent, visually I could move through the categories and if I arrowed right, for example, 3 times and pressed enter Network and Internet would open, but as I said, Jaws would not make a peep.

This went on for over a year and any time I had to do anything in Settings on that computer I had to unload Jaws and use Narrator. Then at one point I read something on a list, can't remember which one, where somebody had this issue and they had figured out the solution. The problem was that for some reason a setting in Group Policy Editor (this was a Windows pro version) had been changed. It took me all of 20 seconds to change it back and from then on all was well, Jaws read everything fine again. I may have made a note somewhere what this was, but I can't remember now and don't feel like digging around to look it up, but this goes to show how one small little setting can make a huge difference and cause a pretty major headache for a very small number of people.


Best regards,




From: <> On Behalf Of Patrick Murphy
Sent: Saturday, February 20, 2021 5:10 AM
Subject: Re: jaws 2021 problems.


Hi Mike,


Sorry, it was the original topic.

When jaws starts up, you cannot get at the menus.

You have to unload and reload it.

When jaws is set to start at the logon screen and to start for this user, insert+j or any other key is not available to get at the menus.

When you unload and reload it, it works just fine.

When I started the topic, I had a huge rant about it!!

You will see it from the start.

It doesn’t happen to everyone, in fact, I have only found two other people that it happens to.

Nevertheless, it is a bug, and should be fixed, given the amount of money we pay for the product.

As you can see from my previous post, this has been confirmed by Vispero.


Regards and stay safe,





Sent from my gmail account.


From: [] On Behalf Of Mike B
Sent: Saturday 20 February 2021 12:56
Subject: Re: jaws 2021 problems.


It would be nice to know what problem is being talked about.  Refresher please?

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Saturday, February 20, 2021 4:16 AM

Subject: Re: jaws 2021 problems.




you will see below, that after two versions of jaws, (2020 and 2021), vispero has eventually admitted, that this problem in fact, does exist.
apparently, they are looking into it.

below is the email i got from Cory jackson at vispero, after poking and prodding forever.

the squeaking wheel always gets the grease.



email below:

Hello Patrick,
I find what you have discovered about this issue very intresting.
Would it be possible for you to run the technical support tool under the Jaws help menu in order to send us a report so that we can look in to this further?
This is not the first time I have seen the issue. I actually experience it myself.
Cory Jackson

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