moderated Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?


Richard Turner <richardturner42@...>
 

At this point, I'd call Microsoft accessibility. They are open today: 800-936-5900


Richard

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
-- Douglas Adams, The Hitchhiker's Guide To The Galaxy

On Feb 7, 2021, at 1:17 PM, Jessica D <jldail13@...> wrote:



Hi,

Neither one of those worked.

What’s the next step?

 

Thanks,

 

Jessica Dail

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 4:02 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Try hardware. If not there, try searching for RAM.

 

Richard

 

"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."

"Why, what did she tell you?"

"I don't know, I didn't listen."

-- Douglas Adams, The Hitchhiker's Guide To The Galaxy



On Feb 7, 2021, at 12:58 PM, Jessica D <jldail13@...> wrote:



Hi,

I’m not seeing an, “about” option.

When I open system information I see:

System summary, which contains:

Hardware resources

Components

Software environment

 

Which of those categories should I be looking under?

 

Thanks,

Jessica

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:46 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

To find out the RAM, tap the Windows key.

Type system in the edit box.

Hit enter and you should be on system Info.

Tab once or twice to a list of 14 items.

Arrow down to about.

Make sure it says selected.

Then tab until you hear Device specifications Copy Button‑

Press space to copy that info and then paste it somewhere.

 

That ounds like a great processor, but if you have 8 GB of RAM or less, that may be the problem.

To run both Windows 10 and Jaws, you should have 12 to 16 GB of RAM.

But, it could be just all the other garbage tha tis loading down your system on start up.

If computers for the Blind cannot help, then I  would call Microsoft Accessibility and get them to help you sort out what you can disable from loading at startup.

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:33 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

Here’s some of the info you requested.

 

Processor            Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz, 2701 MHz, 4 Core(s), 8 Logical Processor(s)

Where would I go, to see how much ram I have?

 

Thanks,

Jessica

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, February 7, 2021 3:25 PM
To: main@jfw.groups.io
Subject: Re: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

What are the specs of the computer?

My impression is that they use lower end processors and RAM, so it could be it is being overloaded.

I’d remove anything you are not using, especially anything that loads on start-up.

If it is the issue of the processor and RAM, reinstalling Windows won’t help.

 

 

 

Richard

 

Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.

 

 

My web site, www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Sunday, February 7, 2021 12:21 PM
To: main@jfw.groups.io
Subject: ASSISTANCE NEEDED: MY COMPUTER QUITS TALKING IMMEDIATELY AFTER I OPEN OUTLOOK?

 

Hi,

My computer, which I obtained from Computers for the blind, has a very weird issue, where as soon as I open outlook, Jaws2021 (latest build) quits talking, until I Alt+tab away from the window, and come back.

I tried a reinstall of jaws, to no avail.

I was working in edge earlier, and that was enough to get my fans going a very high speed.

This happens more often than it should.

 

I’m going to contact them tomorrow, to get permission from Computers for the blind, and if they say, “yes,” I’ll do a complete reinstall of windows.

The computer comes with programs I’ve never even used, & jaws is still being finicky even after a clean install of it.

Please advise on next steps, if you think a reimage is to drastic.

 

Thanks,

 

Jessica Dail

 

 

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