moderated Re: JAWS getting sluggish/cutting out?

Dave Durber

When I installed Windows 10 last year, I was using JFW 2020. When I installed JFW 2021, all of a sudden, without logic or reason, my creative labs USB sound card was disconected by Windows 10 or, the driver stopped working. I thought I had installed Silenzio when I installed Windows 10 but, I had not. Since I installed Silenzio, The USB sound card has been working properly.

----- Original Message -----
Sent: Saturday, January 30, 2021 5:45 PM
Subject: Re: JAWS getting sluggish/cutting out?

Hi Dave,


Yes, my laptop is on my desk with nothing under it or around it. Honestly, I don’t think this is the issue. When I came down this morning and started working, I had the problem quite soon after starting. I tried unloading and reloading JAWS, and that seemed to work.




From: <> On Behalf Of Dave Durber
Sent: January 30, 2021 1:14 PM
Subject: Re: JAWS getting sluggish/cutting out?




When you use the laptop, is the computer resting on a hard surface, such as a table, without a soft cloth or material, between the laptop and the table?


It is very important to ensure that the ventilation slotson the underside of the computer are not partially blocked or totally blocked.


When I use my laptop on my lap, I have a piece of laminated wood which was cut in such a way that when the laptop is resting on the piece of wood, there is about 3 inches of wood jutting out on either side of the laptop and 2 inches, jut out at the front and the back. The piece of wood, is between half and 3 quarters of an inch thick.




----- Original Message -----

Sent: Thursday, January 28, 2021 10:37 PM

Subject: Re: JAWS getting sluggish/cutting out?


Hi Dan,


I do worry about whether it is cooling enough, but I don’t know what to do about that.


From: <> On Behalf Of Dan Longmore
Sent: January 28, 2021 6:07 PM
Subject: Re: JAWS getting sluggish/cutting out?



  Wondering if this may be an issue with your laptop that is affecting JAWS performance?

Some areas to consider:

  How much memory do you have and does your ongoing work consume much of the memory?

Not often but at times the computer will not clear a program from memory even after it, the program, is closed.  Your re start of the computer fixes this issue.

Is your laptop being cooled adequately??

Laptops, especially newer, will slow the cpu if temperatures rise. (Thermo throttling )

Thus the performance of JAWS and other programs may be compromised.

  Your issue may indeed be JAWS related however just a couple other ideas.



From: <> On Behalf Of Cynthia Bruce
Sent: Thursday, January 28, 2021 2:15 PM
Subject: JAWS getting sluggish/cutting out?


Hi All,


I am not exactly sure how to describe this, but I will give it a go. I am running Windows 10 and JAWS 2021 – the issue isn’t specific to any program. It seems that after I have been working for a while on my laptop – for the morning – JAWS starts to get a bit sluggish by times. It is slow to respond when I press a key, and it is kind of intermittent. I also notice, at the same time that the sound is less sharp – I’m really not sure if that is at all helpful.


If I shut down and restart it seems to go away until a few hours later.


Any ideas?





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