moderated Re: JAWS getting sluggish/cutting out?

Ann Byrne

Another thing to try is insert+windows+4. I hold it down a couple of seconds; JAWS goes silent; then it restarts itself.

At 11:42 AM 1/30/2021, you wrote:
Thanks, Bill, this seems to be what fixes it. Turning Narrator on didn’t have much of an impact, and it doesn’t seem to be related to over heating.


From: <> On Behalf Of Bill White
Sent: January 28, 2021 3:29 PM
Subject: Re: JAWS getting sluggish/cutting out?

Hi, Cynthia. This is not a fix for the problem, but it is a less radical method of restoring JAWS to better performance.

Rather than shutting down the computer,

1. Press JAWS key plus F4, and if you are asked if you want to quit JAWS, click Yes.
2. Restart JAWS by either going to the desktop and pressing the letter J, or open the "run" dialog with Windows key plus the letter R, and type JAWS2021 and press ENTER.

This will allow you to get JAWS working again without having to leave any tasks you may be performing.

Bill White

From: <> [] On Behalf Of Cynthia Bruce
Sent: Thursday, January 28, 2021 11:15 AM
To: <>
Subject: JAWS getting sluggish/cutting out?

Hi All,

I am not exactly sure how to describe this, but I will give it a go. I am running Windows 10 and JAWS 2021 – the issue isn’t specific to any program. It seems that after I have been working for a while on my laptop – for the morning – JAWS starts to get a bit sluggish by times. It is slow to respond when I press a key, and it is kind of intermittent. I also notice, at the same time that the sound is less sharp – I’m really not sure if that is at all helpful.

If I shut down and restart it seems to go away until a few hours later.

Any ideas?



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