moderated Re: I am totally embarrassed with my last email. I apologize. My computer will not update and can't install any programs on it now, including jaws versions 2019 through 2021.
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Hoping this email was not needed and you are on your way.
The directions for SFC & DISM are mostly correct, the option you were given for DISM is the third option to use after the first two switches had been run.
If you are still convinced that your OS has gone off the deep-end, I like the media creation tool solution.
From the following page you can choose the update now button or the download the tool button. I think either of these would solve your problems.
Just as a parting thought, during the JAWS installs that would not complete, you are certain you are placing a checkmark into the, I agree checkbox, I think it is labeled as such, and then pressing enter. I found early on that the text for these dialogs was not reading but if remembered to use the space bar and then enter, your install should proceed. Hoping this last was the issue over using the media creation tool or update assistant.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Randy Barnett
Sent: Friday, January 22, 2021 3:22 PM
Subject: Re: I am totally embarrassed with my last email. I apologize. My computer will not update and can't install any programs on it now, including jaws versions 2019 through 2021.
Hi, you can reset your PC in windows 10. using the reset this PC in settings. I am on a win 7 machine right now so i cant check the steps. You can also download the windows 10 update assistant and it will reset the PC with your old programs and data or do a clean install. Both methods have this option. You should runSFC and DISM. Before doing a total reset. Here are the instructions:
Fixing “Weird Issues” under Windows 8 or Windows 10 Using the System File Checker (SFC) and Deployment Imaging Servicing and Management (DISM)
If you are having "weird problems" with any Windows system, the first thing you should do is to run the System File Checker (SFC). Open a Command Prompt window using the "Run as Administrator" option. The easiest way to do this is to hit the Windows Key, immediately enter the text “Command Prompt” and getting the Command Prompt desktop app returned as the first item. Gain focus on it and bring up the context menu either via right click or hitting the menu/applications key [if your machine has one] or Shift+F10 if it does not then selecting “Run as administrator” from the context menu that appears. Once that elevated command prompt window is opened, enter:
When it's finished look at its output to see if it found any corrupt files and whether it was able to fix them.
If SFC reports that it was unable to fix something, on Windows 8 and Windows 10 systems it's also worth running the following command, also in a Command Prompt window that's been opened with "Run as Adminstrator":
DISM /Online /Cleanup-Image /RestoreHealth
DISM should be able to fix errors that SFC may not be able to fix. If you wish to be really thorough, after running DISM, and presuming it reports that all has been fixed, shutdown and restart your machine and run SFC one final time. The SFC result should be clean.
On 1/22/2021 12:48 PM, Jim Rawls wrote: