moderated Re: Please help with WinWord error...is it JAWS?
I’ve always had excellent results from calling Microsoft Accessibility.
I’m glad they fixed it for you.
Richard, in the U.S.
"You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young."
"Why, what did she tell you?"
"I don't know, I didn't listen."
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From: firstname.lastname@example.org <email@example.com> On Behalf Of Shirley Tracy
Sent: Friday, January 1, 2021 7:55 AM
Subject: Re: Please help with WinWord error...is it JAWS?
It’s not JAWS. Thank you for responding, but I ended up calling Microsoft and it was an error with Word 2016. James repaired and updated. We’re good to go now.
When that happened to me, it cured itself after a couple of hours.
At 09:19 AM 1/1/2021, you wrote:
>Since it doesn't mention jaws, I would start
>with the obvious, something has gone wrong with
>your ms-word.Â I'd suggest finding it in
>add/remove programs which you can search for by
>hitting the windows key and typing add followed
>by the slash key.Â Once there, find your
>microsoft office, and try to do a repair on it.
>On 1/1/2021 09:02, Shirley Tracy wrote:
>>This morning I opened a Word document and got
>>the message â€œOffice Updateâ€�, the same as I
>>got one time last year (a couple weeks ago).
>>The last time it happened, I rebooted and it
>>went away. This time, it did not. I cannot open
>>any Word documents—keep getting error messages
>>telling me the program could not open properly.
>>Is this something with JAWS or with Windows? How to fix?
>>PS. Iâ€™m using Windows 10 and Word 2016. This
>>didnâ€™t happen before the latest update for
>>JAWS and also for Windows. Not sure which is causing problem. Help!