When I went out to the HP site to see if the full driver was available I also noticed that particular printer has a firmware update also available. You may want to consider upgrading the firmware on the printer to make sure that it is running at its optimal performance.
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On Dec 23, 2020, at 11:00 PM, Ann Byrne <firstname.lastname@example.org> wrote:
So this is what we--I admit, my son--did.
I removed HP Smart application and the scanner / printer from the Printers and Scanners applet. I then went to support.hp.com and instead of using the recommended HP Smart that I used initially I chose 'HP Easy Start Printer Setup Software' under the Software - Utility heading.
This runs for a while and you are presented with options to install HP Smart (Recommended) or Full Driver setup. I chose the latter and now the scanner works with OpenBook as well as with JAWS OCR