moderated Re: Trouble reading MS word documents

Shirley Tracy

Hi Everyone. Thanks to those of you who responded.




For the record, I’m using 2016. But I think I solved my own problem. I started getting “error” messages from MS (and one message that said “updating Office”. I don’t have a clue why I got them, especially the “updating” message). I then called Microsoft disability line and the woman was about to take over my computer when I was called away by an unavoidable interruption. Understand, I had already rebooted once with no change. When I finally got back to the computer, I rebooted again before calling Microsoft back. But the problem was gone! So, definitely something had gone wrong and, without my knowing how or why, is now fixed.


Shirley Tracy


From: Adrian Spratt
Sent: Wednesday, December 23, 2020 6:31 PM
Subject: Re: Trouble reading MS word documents


For the record, my new Outlook problem is with 2016, which doesn’t update via Microsoft. It could be a combination of changes in JAWS 2021 and MS 365, but in my case, I can blame only JAWS 2021.


From: <> On Behalf Of Tom Behler
Sent: Wednesday, December 23, 2020 4:32 PM
Subject: Re: Trouble reading MS word documents




You might be right about this.


And, that makes problems harder to resolve, because not everyone has the same experiences.


Recently, for example, I’ve been having issues with my Outlook address books.


I’m now no longer able to navigate through and edit e-mail group lists, and I have had to figure out an alternate way to copy e-mail addresses from my address books when needed.


I’ve contacted Freedom Scientific about these issues, and they acknowledge them.


They say they are related to Microsoft 365 updates.


It’s very frustrating, to say the least.


It makes me wonder whether the Microsoft accessibility people ever collaborate with Freedom Scientific prior to releasing updates.


Tom Behler



From: <> On Behalf Of Jason White via
Sent: Wednesday, December 23, 2020 3:52 PM
Subject: Re: Trouble reading MS word documents


I’ve been receiving regular Office 365 (now Microsoft 365) updates, with no problems of this kind at all. In fact, I can’t remember the last time I encountered any sort of Office 365 regression The bugs that affect me seem to stay around from one version to another.


I don’t know why some people are encountering issues and others aren’t – it’s probably related to very specific configurations.


From: <> on behalf of Tom Behler <tombehler@...>
Date: Wednesday, December 23, 2020 at 15:32
To: <>
Subject: Re: Trouble reading MS word documents

I have noticed this too, just this morning.


I had to go in and set view to draft, and now all is ok again.


Also, this morning, when my e-mail downloaded, it was arranged in some sort of a weird view which was not readable by Jaws.  Had to go in and manually change the view to descending order by date.


I suspect all of this might have been caused by yet another Microsoft 365 update.


Tom Behler



From: <> On Behalf Of Jasmine Kotsay
Sent: Wednesday, December 23, 2020 12:20 PM
Subject: Re: Trouble reading MS word documents


Hi, Shirley,

I have not noticed this, but when I try reading a document later, I will see what happens.


On Dec 23, 2020, at 8:53 AM, Shirley Tracy <shirleytracy16@...> wrote:

Hello everyone,


Are any of you beginning to have trouble reading documents in MS Word? Or is it just me?


I wrote an important letter to a company a few days ago, and I was trying to read it today to make some changes before sending it. I had trouble simply reading line by line. Did something change? Or am I in The Twilight Zone?


Shirley Tracy



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