moderated Re: Word 365 and JAWS 2021: When Navigating Character by Character JAWS Sometimes Says "Blank" Instead of Reading The Correct Character


Bill White <billwhite92701@...>
 

Hi, David. First off, I must tell you that I don't have Word 365. That said, though, I have seen this issue before. Do you have JAWS 20 on your system? Does Word 365 behave the same way with that screen reader, or another version of JAWS? Is your zoom level in Word set to 100%? Is your monitor's resolution set correctly?

I hope something I have said here leads to a solution for you.

Bill White
billwhite92701@dslextreme.com

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of David Goldfield
Sent: Monday, December 7, 2020 6:03 PM
To: main@jfw.groups.io
Subject: Word 365 and JAWS 2021: When Navigating Character by Character JAWS Sometimes Says "Blank" Instead of Reading The Correct Character

This problem has not occurred for me in years and I'm a bit baffled by it.
Running Windows 10, version 2004, on a Dell OptiPlex 740, with Word 365
and JAWS 2021.
When I navigate across text with left arrow or right arrow JAWS will
sometimes say "blank" instead of what is under the cursor. The problem
is intermittent but it occurs often enough that I can usually make it
happen. I just noticed it this evening and I know it never occurred with
JAWS 2020. I don't remember if I've done a lot of cursor navigation
using Word and JAWS 2021 but I imagine that I must have done so. I'm not
sure if this is due to a problematic Word update. I've unloaded and
restarted JAWS but this did not fix the problem. Enhanced editor support
is enabled in Settings Center using the Word configuration. Of course, I
can repair/reinstall Word, JAWS or both but I'd rather see if another
fix is available before doing this.


--
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org

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