moderated Re: update for focus 40 braille display
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I assume you are using the cable that was provided with your Focus 40 Blu by Freedom Scientific.
Are you able to see the Focus display in the list of drives on your computer?
I assume you read the instructions on how to connect and update your Focus.
If you are not able to see the Focus display as a drive, and you are using the USB cable supplied by Freedom Scientific when you got your display, I don’t see why it is not working. I would certainly contact support at Freedom Scientific and talk with them.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Marlo Green
Sent: Wednesday, November 25, 2020 4:33 AM
Subject: Re: update for focus 40 braille display
Thanks for this. I think I am just running Microsoft antivirus, whatever it is called, the one it comes with, like Windows defender.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Milton Ota
If you are running any anti-virus software on your computer, I have found that you need to turn the anti-virus off for the executable installation to happen over a USB connection. Documentation from Freedom Scientific does not make any mention that anti-virus software may block the installation.
I am having a little trouble updating my braille display. My USB will charge my display but even if I reset the display to USB, which I believebelievei have to do in order to do the installation, it does not recognize the display. I can use it in blue tooth though as I am now. I sure would like to update it though. Any suggestions?