moderated Re: Outlook Braille - was APH Mantis not displaying Braille in Outlook


John Gurd
 

Got it sorted. Found the Restore From Backup settings, but it didn't work. I reinstalled Jaws and didn't merge any settings. That worked. :)

John

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Gurd via groups.io
Sent: 23 November 2020 21:35
To: main@jfw.groups.io
Subject: Re: Outlook Braille - was APH Mantis not displaying Braile in Outlook

That was very helpful, thanks: - pressing Insert+Space and Z fixed it, so Braille in Outlook works in the original settings mode. So I assume I need to reset JFW 2021 back to factory settings so I can start again. How would I do this?

Thank you

John


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shai
Sent: 20 November 2020 00:12
To: main@jfw.groups.io
Subject: Re: Outlook Braille - was APH Mantis not displaying Braile in Outlook

Hello John,
I am using the Outlook app Office365 version installed on my computer with JAWS2021 and it is working just fine using Focus40 braille display fifth generation. I also tried it on my work computer and same result.
At this point, I think that there may be an issue with your locally installed copy of JAWS. Another way to test this is by first exiting Outlook pressing insert space followed by z this will place you in the JAWS default directory similar to how JAWS came from the factory. See if Outlook is still causing an issue with your braille display once you place JAWS in this mode this is a toggle so pressing insert space z will take you back to how JAWS had been configured before.

On 11/19/20, John Gurd via groups.io <j.gurd=ntlworld.com@groups.io> wrote:
Actually it's working in the other apps I've tried including word -
just not Outlook. And in fact it's not just my Mantis, it's my Focus
40. So it appears it might be something to do with settings. I've
checked Structured mode is on and Braille Sleep is not enabled. It's
the same in Bluetooth and in the USB connection. I've loaded the
Outlook specific settings with Insert
6 and all looks okay as far as I can tell.



John





From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Michael
Mote
Sent: 19 November 2020 22:31
To: main@jfw.groups.io
Subject: Re: APH Mantis not displaying Braile in Outlook



Hi all. Just an observation. Have you verified that your Mantice is
being seen by the PC. Usually, when you install a braille display, you
can see the info in your device manager. Have you checked there? Also,
I'm wondering if the Narrator braille is blocking your access to
braille. If braille is installed there, it may be interfering with
JAWS and any other screen reader for that matter.





From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of John
Gurd via groups.io
Sent: Thursday, November 19, 2020 5:21 PM
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Re: APH Mantis not displaying Braile in Outlook



Thanks Debbie,

I've checked, and I am in Structured Mode. I merged my settings from
earlier and I've checked. I'm using the USB connection. I'll try
Bluetooth on the off-chance, although I doubt it will make a
difference. This really is very strange.



John





From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of Debby
Hill
Sent: 19 November 2020 19:57
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Re: APH Mantis not displaying Braile in Outlook



Hi John,



Did you export your settings from JAWS 2020 to JAWS 2021? If not then
it could still be the structured mode issue. The reason I say this is
because I am typing this on my Mantis by using a Bluetooth connection
to my pc, JAWS 2021, and Outlook 2016 and all is working just fine.



Good luck!



Debby



From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of John
Gurd via groups.io
Sent: Thursday, November 19, 2020 2:41 PM
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Re: APH Mantis not displaying Braile in Outlook



Actually, I just tried my Focus 40, 4th gen, and it's doing the same thing.
I'm using Office 365. But when I load JFW 2020 it works perfectly. So
it is an issue connected with JFW 2021. I've just made certain the
Braille Sleep mode is not enabled for Outlook, and it is not.



John





From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of Debby
Hill
Sent: 19 November 2020 19:27
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Re: APH Mantis not displaying Braile in Outlook



Hi John,



This sounds very strange. Just a couple of questions. How are you
connected to the PC, via usb or Bluetooth? Which version of office are
you using? In outlook do you have JAWS speech? What happens on the
Mantis display in Outlook-do you see the cursor blinking?



I just had a thought, are you in JAWS braille structured mode for Outlook?
That's one setting that I have missed in the past when setting up a
braille display. Outlook doesn't work well without it.



Good Luck! Take care and stay safe!



Debby

From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of John
Gurd via groups.io
Sent: Thursday, November 19, 2020 1:39 PM
To: jfw World List <jfw@groups.io <mailto:jfw@groups.io> >
Subject: APH Mantis not displaying Braile in Outlook



I've just connected an APH Mantis to my PC and it seems to work fine,
except when in Outlook where thee Braille display stops working. It
works fine in Word and Windows. I'm running JFW 2021 on Windows 10
version 2004.



There's no Braille as I write this and none anywhere else in Outlook.
If I Alt-Tab into Edge it starts working. Does anyone have a possible
explanation or are any other Mantis users experiencing this?



John









--
Shai Wolman
Wolman technologies
(619)894-6587
Providing training to children and adults that empowers them to be productive and successful with their assistive technology/computing tasks.
atvistech@gmail.com

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