moderated Re: more on my jaws issue.

Richard Turner <richardturner42@...>

Maybe he needs to reboot in safe mode and manually delete that empty folder?Or call Microsoft Accessibility and get help doing that.

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On Nov 20, 2020, at 5:45 PM, Bill White <billwhite92701@...> wrote:

Hi, Kevin. There is no longer a separate 32 and 64-bit installer for JAWS. It is all contained in one installer. Jim is getting an error which just says, "Install Failed".


One thing Jim neglected to tell you is that There is an entry for JAWS 21 under programs and Features with nothing in it, and it won't uninstall.


Bill White



From: [] On Behalf Of Kevin Minor
Sent: Friday, November 20, 2020 5:43 PM
Subject: Re: more on my jaws issue.




Something to check is whether you have the 32 or 64 bit version of the installer, and make sure it matches your Windows OS.


Hope this helps.

Kevin and Jilly, the very empathic, flying doggie


From: <> On Behalf Of Richard Turner
Sent: Friday, November 20, 2020 8:11 PM
Subject: Re: more on my jaws issue.


What error are you getting?


Have you tried unloading Jaws 2019 with insert+f4 and running Narrator while you install 2021?





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From: <> On Behalf Of Jim Rawls
Sent: Friday, November 20, 2020 5:01 PM
Subject: more on my jaws issue.


Hi all, I cannot install jaws 2021. I am authorized to have it, but it will not install. I downloaded it to my download folder, and that's as far as it goes.

I wrote to FS, and they gave me a case number, and I haven't heard from them since. Since I am authorized to have it, why won't it installs? I know a lot of you have a lot more knowledge about this kind of thing, so if you have some ideas, I would appreciate them. I am running jaws 19 at the moment on a windows ten computer. Jim

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