I need some guidance. I’m using JAWS 2020 on Windows 10 with Microsoft Outlook Subscription Version 16.0.11929.20966.
Here at work, if you begin to compose a message to someone who is running an autoreply, an alert with the text of that autoreply will appear. An AIRA agent confirmed that it appears as a line below the ribbon and just above the line where
the From button and my email address appear. I tried to use the JAWS cursor to read the text, but it seems to skip over this line and all the ribbon information. Here is my speech history for this new message:
Untitled - Message (HTML)
From Button‑ Robin_Van_Lant@...
Send Button‑ To Button‑ Donaldson, Judith
I tried using Convenient OCR to virtualize the screen, but did not gain any new text. What else can I do to read this line of text? Are there settings for the JAWS cursor I need to change or is there another way?
Robin Van Lant, Sr. Program Manager - Sales Enablement
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