moderated Re: JAWS 2020 and virus software

Ken Chernack

Hi David,. Thanks for the reply.
I have been away for the past day and 1/2, thus I am getting back to you now.

I will answer your question to the best of my knowledge, but your questions, as I read it, misses the point of my original email.
The original email in my terms and being brief "jaws2021 and Norton security 2020 have issues working together and thus norton security 2020 deletes jaws.' The author of that email said 'no problem, just install Windows Defender"
Well, to me that is a BIG problem due to my many years of reliance on this software and most of its functions.

I need to keep Norton. It is my warm and fuzzy blanket... security, password management and many utilities.
Jaws2021, if what I read is true, did something differently to make Norton act this way. It has never happened before during many years of upgrades.

As said in a previous email, I will talk to Norton, and the I will talk to Jaws personnel.

Finally, to your question... the downside of Norton is that it is not doing a great job providing accessibility from my own perspective and what I have read on this list over the years.
That's when my strategic use of sighted volunteers is used.


-----Original Message-----
From: <> On Behalf Of David Goldfield
Sent: Saturday, November 14, 2020 10:32 AM
Subject: Re: JAWS 2020 and virus software

Hello. Are you saying that Norton software currently contains accessibility challenges? I'm wondering if you could be a bit more specific about what some of the current issues are?

David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

On 11/14/2020 7:09 AM, Ken Chernack via wrote:
Will you please explain a little more about your comments?
I use Norton Security for security, password management and more.
I just can't forget about Norton and install Defender.
I have a lifetime of work at stake.

Is anyone at The Sparrow engaged with Norton to correct this bug?

Please lower my blood pressure!
Your, and others, help is appreciated.
p.s. If there is any truth to your statements, I am very happy that I
have been ignoring the upgrade message I am a SMA subscriber.

-----Original Message-----
From: <> On Behalf Of Tony Sohl
Sent: Friday, November 13, 2020 11:50 AM
Subject: JAWS 2020 and virus software

Hi for people who are having issues with JAWS 2021 and virus software
such as Norton and Mcaffee, there is a solution to this problem!

Apparently, from what I'm reading in the thread, the virus programs
are treating JAWS like it's a Trojan ,malware or a virus. The software
removes JAWS.

Once they are removed, enable Windows defender and this should solve
the issue.

Hope this helps.

Sent from my Windows 10 HP

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