moderated Re: using jaws to work at a call center as an incoming customer service agent


Has anyone tried working with a call center called Issues and Answers?
If so, is their software accessible with JAWS2020?
Thank you in advance for any responses.

On 11/2/20, Brent Harding <brent@...> wrote:
At least I know things probably won’t be quite as hard the next time around,
as things are gradually moving away from these difficult dedicated programs
in the tech world, but you do have the things like remote desktops and stuff
that might become a thing.

From: <> On Behalf Of Brian Vogel
Sent: Monday, November 2, 2020 2:53 PM
Subject: Re: using jaws to work at a call centre as an incoming customer
service agent

On Mon, Nov 2, 2020 at 03:37 PM, Ann Byrne wrote:

did the company do the scripting or was it a third party? where does one
find a third party scripter?

The company hired a third-party. There are virtually no in-house JAWS
Script experts because there are very few places where there is in-house use
of JAWS at all, when workplaces are taken as a whole. And even in places
where JAWS is used extensively, unless you're dealing with custom software
that is not web based, but is "screen input/output based," there's likely
been little need for custom scripting at all.

I did a lot of research back then, and some of it by asking on groups such
as this one, for information regarding individuals who develop custom JAWS
scripts professionally. It is a very small, select group.

I do not know who, ultimately, the company hired (and the company was
Crutchfield, by the way, I think they deserve a shout-out for all they did
to get this employee fully up and running, which was substantial). Since
JAWS scripting is not something that I do, once I'd determined what was
going to be needed my job was done.


Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041

The purpose of education is not to validate ignorance but to overcome it.
~ Lawrence Krauss

Shai Wolman
Wolman technologies
Providing training to children and adults that empowers them to be
productive and successful with their assistive technology/computing

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