I wrote Freedom Scientific’s technical support 7 days ago.
Today, I received the email confirming they received my request.
I’m glad it wasn’t that important.
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert