moderated Re: Email from Amazon regarding a return
Van Lant, Robin
That’s probably a good plan. I have Outlook set not to download images, as a safety precaution. I need to figure out how to download them when I want them. If I forward a message to my husband, even if Outlook asks me if I want to download external content before sending the message and I say “yes”, my husband often tells me the images aren’t there. This is a pain, as I’m usually forwarding him a messages so that he can read the images for me and help me with a complicated email or website.
Surprisingly, the QR code in the Amazon message was there, even though Outlook is set to not download images. It must be coded in some other way.
From: firstname.lastname@example.org <email@example.com> On Behalf Of kevin meyers
Sent: Thursday, September 24, 2020 8:14 PM
Subject: Re: Email from Amazon regarding a return
Thanks for letting me know what you found. I have a different email address on my IPhone than what is on my laptop . The email address on my laptop is what I have with Amazon. Next time I order, I will change the email address to the one on my IPhone. For some reason when I would forward the Amazon return email to my IPhone it eliminates the QR code graphic. Cheers, Kevin
Did you end up resolving the Amazon return issue? I just did an Amazon return, but I selected the option to return the item to Kohl’s. Amazon sent me an email with the QR code in it. The QR code is right below the words “Return Code”, but JAWS did not acknowledge it in any way. I tried moving by graphic with G, but that didn’t work. Arrowing through the lines of the email doesn’t pick it up, but I have enough vision to see it.
When I read the same email on my iPhone. Voiceover does not pick up the image if I flick through the lines, but if I run my finger down the email, I heard Voiceover say “Image” just below the “Return Code” and that is the QR code. The return person at Kohl’s just needed to enlarge the QR code ,but I did not need to do anything with the QR code myself.
Hello, I’m using windows10, Outlook 2016 and the most recent version of Jaws2020. When an item is returned to Amazon and email is sent with a QR code. Jaws doesn’t recognize the code. In the past I would print out the email and or forward it to my IPhone. This recent return the code doesn’t show up when I print it. Also it doesn’t appear in the email I forwarded to my IPhone. Is there something in Outlook that could be causing the code to disappear? I should say that when I look at the email on my IPhone, it says image removed by sender. I didn’t remove anything. Any thoughts? Cheers, Kevin
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