Kevin,

Did you end up resolving the Amazon return issue?  I just did an Amazon return, but I selected the option to return the item to Kohl’s.  Amazon sent me an email with the QR code in it.  The QR code is right below the words “Return Code”, but JAWS did not acknowledge it in any way. I tried moving by graphic with G, but that didn’t work. Arrowing through the lines of the email doesn’t pick it up, but I have enough vision to see it. 

When I read the same email on my iPhone. Voiceover does not pick up the image if I flick through the lines, but if I run my finger down the email, I heard Voiceover say “Image” just below the “Return Code” and that is the QR code.   The return person at Kohl’s just needed to enlarge the QR code ,but I did not need to do anything with the QR code myself. 

Robin

Hello, I’m using windows10, Outlook 2016 and the most recent version of Jaws2020. When an item is returned to Amazon and email is sent with a QR code. Jaws doesn’t recognize the code. In the past I would print out the email and or forward it to my IPhone. This recent return the code doesn’t show up when I print it. Also it doesn’t appear in the email I forwarded to my IPhone. Is there something in Outlook that could be causing the code to disappear? I should say that when I look at the email on my IPhone, it says image removed by sender. I didn’t remove anything. Any thoughts? Cheers, Kevin

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