moderated Re: Tricky PDF and JAWS issue
Yes, pretty sure this will fix it. It is what I was going to suggest, I have had to do it with many clients.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Bill White
Sent: Tuesday, 15 September 2020 4:11 PM
Subject: Re: Tricky PDF and JAWS issue
Hi, Jim. Make sure you go to Preferences in Adobe Acrobat Reader. Once you are there, Arrow down to Enhanced Security, and turn off both Protected Mode, and Enhanced Security.
If this fails, I will write with my phone number, and you may call me. I think that we can figure this out.
I’ll attempt to explain my issue.
I signed up to take a class, and the instructor is suggesting we have a specific book and workbook. I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics. He has the original files used to print the books, and they are PDFs.
These files are password protected, so I can view the files but not edit or change them. I guess there is another password, if I need it, for copying or printing.
I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on. I went ahead and set them up and tried rereading the book. Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down. I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.
I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.
I already paid for these files, so I can’t very well return or ask for my money back. I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.
I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that. I didn’t think I would.
Is there perhaps some other setting in Adobe? I remember having a similar problem in the past, but that particular PDF wasn’t locked. I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.
If anyone has any ideas, I’d appreciate them.