moderated Re: Tricky PDF and JAWS issue

Dani Pagador

Hi, Jim.
Just a thought … have you tried opening the .pdf with Microsoft Edge?
Suggesting this because my healthcare provider sends e-mails with
.pdfs that can't be read with Acrobat but can be accessed with Edge.
When I try opening the document with Acrobat, all JFW says is "Open
parent document". My husband has looked at these documents and has
been able to read them without any problems, so I'm assuming it has
something to do with Acrobat and that file not playing nicely with the

Good luck with your class. I really hope you can work the access issues out.

More Later,

On 9/14/20, Bill White <> wrote:
Hi, Jim. Make sure you go to Preferences in Adobe Acrobat Reader. Once you
are there, Arrow down to Enhanced Security, and turn off both Protected
Mode, and Enhanced Security.

If this fails, I will write with my phone number, and you may call me. I
think that we can figure this out.

Bill White

From: [] On Behalf Of Jim
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue


I'll attempt to explain my issue.
I signed up to take a class, and the instructor is suggesting we have a
specific book and workbook. I contacted the publisher, and he said that
although he didn't make the book available to people electronically, he
would make it available to me provided I agree to some pretty sensible
logistics. He has the original files used to print the books, and they are
These files are password protected, so I can view the files but not edit or
change them. I guess there is another password, if I need it, for copying
or printing.
I tried reading the file with Adobe Acrobat Reader, but at first, I must
have had some screen reader settings turned on. I went ahead and set them
up and tried rereading the book. Once it was done processing and I tried
reading it, I just kept hearing "blank" whenever I scrolled down. I had an
AIRA agent look at my screen, and he said there were definitely pages of
text on my screen, but I guess JAWS wasn't reading them.
I tried doing a JAWS convenient OCR command, but when I tried putting in
password, it didn't like it.
I already paid for these files, so I can't very well return or ask for my
money back. I'm just wondering if I'm doing something wrong or if there's
something else I can try to get these two books to read.
I was also going to try copying and pasting some of the material into a
file, but I guess I'll need the second password for that. I didn't think I
Is there perhaps some other setting in Adobe? I remember having a similar
problem in the past, but that particular PDF wasn't locked. I still
couldn't get it to read; although, I was able to get JAWS OCR to read most
of it.
If anyone has any ideas, I'd appreciate them.
Thanks much.

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