moderated Re: Help - trouble with my new installation of JAWS 2020
Cohn, Jonathan
It sounds sounds like your computer is using the function keys as media keys. Several vendors do this. There should be a way in the BIOS or vendor settings to turn these keys back into function keys. The short term solution is you might be able to use the Fn key which is usually between the control and option keys on Windows computers to force the function keys to behave as function keys.
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I have no idea what is going on for you with Outlook. it a current version of Outlook? Quick settings should save your parameters, unless you set a option to revert settings but when you do that for a setting it usually reminds you of this if you are in beginner verbosity mode
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