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Actually, it is a laptop, and JAWS is set to laptop layout.
firstname.lastname@example.org <email@example.com> On Behalf Of
Friday, September 4, 2020 4:22 PMTo:
Re: Help - trouble with my new installation of JAWS 2020
What is your old computer a desktop?
Reason I ask because it sounds like you’re using the key combinations for a desktop not a laptop.
I will start by begging your patience as I try to sort out a new Dell laptop and an upgrade from JAWS 17 to JAWS 2020. I will start with a couple of things so far, and I am sure there will be more.
- JAWS isn’t reading the emails in my inbox – Outlook. It only tells me if and when I have replied, and it tells me if it was sent with high importance.
- The function keys don’t seem to be doing anything, although F2 and F3 seem to be controlling the volume. Similarly, insert + the function keys don’t seem to do anything like bring up a list of running windows etc.
- I keep going into JAWS quick settings and making changes that it doesn’t seem to be saving.
Many thanks for any help you can provide.