toggle quoted messageShow quoted text
Since you have verified that these crashes don't occur when JAWS
is not running I would report this to Freedom Scientific by
sending a detailed report to
In the meantime have you considered using the June build of JAWS
2020 temporarily until FS can isolate the problem?
Alternatively, have you considered using the touch cursor instead
of the JAWS cursor to perform the functions that you need? Out of
curiosity why is the JAWS cursor needed in this particular
application? What functions does it serve that the virtual cursor
Blindness Assistive Technology Specialist
JAWS Certified, 2019
On 9/1/2020 2:32 PM, Ayers, David
For work, I use a financial package, called
Munis, that runs with Google Chrome. Up until last Thursday,
8/27/2020, everything was working ok. I am using JAWS version
2020.2008.24 and Windows 10 Professional 1909.
Now, when I go into any of the modules and
press the JAWS cursor key (numpad minus), Google Chrome
crashes. After a couple minutes, or after pressing the esc
key, I get the message that Google Chrome is not responding.
I have deleted the cache and deleted and reinstalled Chrome
with no difference. I had a sight assistance try to run the
modules without JAWS running and it ran fine. Loading JAWS
after the modules were open, results in the same crash. I
tried using MS Edge Chromium and it worked for about a day
then it also started to crash att he same point as Chrome.
Unfortunately, JAWS is the only screen reader that will work
with these modules. I have tried NVDA and Narrator, but they
don’t give any speech output with these screens.
I am also reaching out to the software
vendor to see if they have any ideas.