Ayers, David (ITCS)
For work, I use a financial package, called Munis, that runs with Google Chrome. Up until last Thursday, 8/27/2020, everything was working ok. I am using JAWS version 2020.2008.24 and Windows 10 Professional 1909.
Now, when I go into any of the modules and press the JAWS cursor key (numpad minus), Google Chrome crashes. After a couple minutes, or after pressing the esc key, I get the message that Google Chrome is not responding. I have deleted the cache and deleted and reinstalled Chrome with no difference. I had a sight assistance try to run the modules without JAWS running and it ran fine. Loading JAWS after the modules were open, results in the same crash. I tried using MS Edge Chromium and it worked for about a day then it also started to crash att he same point as Chrome. Unfortunately, JAWS is the only screen reader that will work with these modules. I have tried NVDA and Narrator, but they don’t give any speech output with these screens.
I am also reaching out to the software vendor to see if they have any ideas.