How frustrating  especially if there is no sighted help on hand.

Do you have  access to a Smart phone to get some sighted help like Be My Eyes etc. Or even a Skype zoom call where you can show  the problem to someone sighted who can solve it for you?

Personally though what I normally do in your situation is

Phone up a friend/relative.

Get them to get onto their Windows PC.

Both of us run Quick Assist  from the start menu.

This windows utility is completely accessible with Jaws.

Then we can screen share and actually for example my daughter has completed the screen capture for me on her laptop without any intervention from me. She can completely take over my machine.

You need to have a Microsoft account login for this to work but oddly although my daughter does not have a Microsoft account she can still log into Quick Assist  on her laptop using my Microsoft login, even though I am also logged in under this account on my Desktop.

Make sure you complain about the capture when you eventually get through.

Hope that helps.

David G.

Sent from Mail for Windows 10