moderated Re: Jaws2020 laptop window10 for a friend

Patrick Murphy

Hi Addison,


I had a similar problem when I installed jaws 2020.

Once the machine booted up and jaws started, there was no jaws window no matter what I did.

Insert+j, alt+tab, nothing would bring it up.

However, jaws was speaking and doing what it should. You just coldn’t get to anything at all.

I subsequently found out, that it is to do with a feature of jaws called grace period authorization.

Jaws tries to authorize itself while it is loading. It would seem, on some machines running windows 10, that this results in jaws starting, but no jaws window ever appears.

Get her to unload jaws with insert+f4. Jaws will ask if you want to shut it down.

Click ok.

Then restart jaws, and you should have a window.

I found, that in order to do this without sighted assistance, I first created a shortcut on my desktop.

That way, when I shut jaws down, I was able to use windows key+m to get to the desktop, and then activate the shortcut.

I have never found an actual fix for this.

Freedom scientific have never addressed this problem either, as it seems to be random.

I have three dell inspiron machines running windows 10 2004 version.

One of these machines is over 10 years old.

They all act the same when running jaws 2020.

At the end of the day, if you really get stuck, install jaws 2018. There is no grace period authorization in this version, so it works fine.

Again, on my three machines, I have no problem with this version.





From: [] On Behalf Of Randy Barnett
Sent: Friday 7 August 2020 03:08
Subject: Re: Jaws2020 laptop window10 for a friend


Press insert plus J that'll bring the Jaws menu up.

Randy Barnett

On Aug 6, 2020, at 3:59 PM, O.Addison Gethers <o.addisongethers@...> wrote:

Hello All

My friend name Cynthia  have laptop window10  computer and jaws2020 ,when I call her this afternoon  she wanted me to do jaws tandem on her laptop  but there is a problem  when I ask her to press insert key + j for Jaws  I don’t hear it’s jaws at all so I ask her to press alt + tab til she hear it’s say jaws on the window so nothing at all too. So she doesn’t remember who installed jaws2020  on her laptop and programs her computer too. So I told her there is no way I can do jaws tandem if she doesn’t have jaws window screen on her laptop !! What does she need to do to get jaws windows to be activate on window screen to say jaws ??  Does anyone have any idea on other way I can do jaws tandem on her laptop ?



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