moderated Re: PictureSmart Being Blocked By Corporate Firewall

Abraham Sweiss

In my case, I have direct access to the operations team that manages the systems for me. So all I need to do is email them.
You may want to develop a relationship with those individuals at your company to help streamline things.


On Aug 3, 2020, at 5:45 PM, Van Lant, Robin via <Robin_Van_Lant@...> wrote:

Brian, you are right.   I pulled in a  number of people to get clearance to just call my local tech guy to help when I needed admin rights for something JAWS related. This was a lot easier when in the office, as I could just pop over to his desk with my laptop and have him type in his credentials. Feels like a much bigger to do if I have to set up a remote connection now, so I just haven’t dealt with it as of late.  My philosophy is always help people understand the dilemma you are in and see if they can agree to a work around before raising a stink about something.  In my case, I was trying to do the right think for my local guy by calling the helpdesk and getting them to log a ticket to engage the local guy. That’s what they want all other employees to do, but this was so difficult with a help desk that had no idea what JAWS is, so I just asked the manager of that team how I could do it in a more effective way.  Part of it is not being afraid to reach out to people higher up in an organization and just politely say that you are trying to do the right thing and figure out a better process.  I’ve also found out who our ADA compliance offers is within HR and will copy her on stuff so I have her backing. 






From: <> On Behalf Of Brian Vogel
Sent: Monday, August 3, 2020 12:18 PM
Subject: Re: PictureSmart Being Blocked By Corporate Firewall


On Mon, Aug 3, 2020 at 02:04 PM, Van Lant, Robin wrote:

I don’t have admin privileges to make some setting change for it to fully install.

Another battle I've had to engage in for multiple users of assistive technology (AT) of all sorts.  AT tends to need to update on a relatively frequent basis, and will most often do so on its own, but that feature is useless if the end-user cannot rely on it.

On some occasions, I have managed to get IT to create a special admin account where the login to same is tracked that allows the user to do the update when it comes along, and on others have made the IT department have a "drop everything now" policy (informal, of course) where the user could call with regard to an AT update and it would go to the top of the list.  These things are generally so quick and easy that if IT will not change its formal policies they are often willing to be a lot more flexible about providing direct service when needed.  It's not like it's every other day, either, but updates to AT usually aren't "purely decorative" in nature.

And the excuse, "Well, you could do your job before without {insert new feature that would make you so much faster and more efficient}," generally doesn't fly if your boss and, if needed, HR are behind you.   Reasonable accommodations are just that, and when a technology pops up that makes work life "more reasonable" and poses no credible security threat or other impediment (e.g., lack of HIPAA compliance), at least here in the USA providing same is legally obligatory.

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

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