moderated Re: JAWS freezes when I close Word


Dan Longmore
 

Yes, and if I tab away or shift tab around the same window then the focus comes back. For a while the focus issue had been better but of the last release of JAWS and updates from Microsoft seem to have made the problem worse.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JOHN RIEHL via groups.io
Sent: Sunday, August 2, 2020 3:11 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Interesting. JAWS often says "unavailable" when I try to go into My documents. I didn't realize it was due to a lack of focus.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Sunday, August 2, 2020 3:09 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Hi,
Yes, issue continues with me as well at least in Outlook. Also I have noticed an increased loss of focus or what JAWS calls "unavailable" when I open new windows in Explorer. I realize that Microsoft continues to make significant changes and yet if JAWS wants to remain at the top of screen readers they must find a way to remedy these situations on a faster and more reliable basis.

Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of CJ &AA MAY
Sent: Sunday, August 2, 2020 3:03 PM
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

I haven't re-started the computer, but re-started Word, and the problem hasn't gone away.
Alison


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: 02 August 2020 15:06
To: main@jfw.groups.io
Subject: Re: JAWS freezes when I close Word

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft, in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the ongoing development of Office 365 and this control, when unchecked, gives users an opportunity to rely only on the Document Object Model rather than UIA. This could be useful for users who are using Office 365 and run into any issues that might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.


David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019

WWW.DavidGoldfield.org

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30
seconds & automatically resume speech afterwards. But all keystrokes
typed by me during the 30-second interval (For example, moving to the
desktop, launching another program using hotkeys) will be executed
even if JAWS is silent. Also, if I close the Word document using
CTRL+F4 instead of closing Word entirely, this freezing of JAWS does
not happen. The freezing does not happen if I close other Office
programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with
both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build
18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close
Word.

Thanking all in advance for any & all suggestions.

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