moderated Re: JAWS freezes when I close Word

David Goldfield

Unfortunately, this is a known issue.

I have read that the following workaround should remedy this problem.

1. From within Word press insert+v to bring up the JAWS options dialog.

2. In the edit field type "UIA" without the quotes.

3. Look for the option "USE UIA in Word 365 Documents" and uncheck this option.

4. Press enter twice to close the dialog and to save this change.

Here is the relevant help text pertaining to this feature.

Since Office 2013, JAWS has started to rely on UI Automation (UIA) provided by Microsoft,
in order to provide the most robust solution for documents in Office.
Microsoft is making significant changes in UIA in the
ongoing development of Office 365 and this control, when unchecked, gives users
an opportunity to rely only on the Document Object Model rather than UIA. This
could be useful for users who are using Office 365 and run into any issues that
might have been introduced by recent changes in UIA.
Restart Word after changing this setting for your changes to take effect.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

On 8/2/2020 9:51 AM, Sameer wrote:

Dear List members,

Whenever I close Word using Alt+F4, JAWS will freeze for about 30 seconds & automatically resume speech afterwards. But all keystrokes typed by me during
the 30-second interval (For example, moving to the desktop, launching another program using hotkeys) will be executed even if JAWS is silent. Also, if
I close the Word document using CTRL+F4 instead of closing Word entirely, this freezing of JAWS does not happen. The freezing does not happen if I close
other Office programs like Excel or Powerpoint.

This behaviour has been observed for the past couple of weeks with both JAWS 2019 & JAWS 2020. My OS is Windows 10 version 1909 build 18363.959 & Office
version is 2016 subscription version.

Kindly suggest me how I can stop the freezing of JAWS whenever I close Word.

Thanking all in advance for any & all suggestions.

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