moderated Re: Control Alt J Not Working to Open JAWS

Marty Hutchings

David, I just removed Malware Bites a few days ago, and still no joy. It all stopped working when I put the free JAWS 2020 on my computer. I have made sure that the previous versions of JAWS do not have a short cut key set.

Love in Christ
If we view this present life as our primary goal, we will agree with William Shakespeare who said: “Life is a tale told by an idiot, full of sound and fury, signifying nothing.” From TODAY IN THE WORD June 1, 2020

-----Original Message-----
From: David Goldfield
Sent: Friday, July 17, 2020 5:32 PM
Subject: Re: Control Alt J Not Working to Open JAWS

I seriously doubt that what I'm about to suggest is the cause of the
problem. However, as I encountered similar issues a while ago I'll just
throw this out there. Is the consumer having this problem using the
commercial Malware Bytes program?

I encountered similar issues which, in my case, was caused by or at
least had something to do with running the commercial version of
Malware Bytes along with Kaspersky Antivirus. I did not wish to remove
Kaspersky but removing Malware bytes solved the problem.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

On 7/17/2020 1:04 PM, netbat66 wrote:
i get this sometimes. and i have to go into the properties and the shortcut will be there but will not work until i put it back to none, click on ok to save it and re set it back to control alt j again. then it will start working again.

-----Original Message----- From: Ann Byrne
Sent: Friday, July 17, 2020 7:15 AM
Subject: Re: Control Alt J Not Working to Open JAWS

Sometimes that keystroke seems to get lost. Doublecheck in
properties that it is still assigned.
1. Go to the desktop.
2. Locate the JAWS icon, do not press enter.
3. Press alt+enter. This should give you properties.
4. Tab to shortcut, and be sure it is set to ctrl+alt+j.
5. Tab to okay. sometimes you get an error message saying that only
an administrator can make this change. Okay the message, then you
can okay the change.
6. While still on the JAWS icon, press alt+enter again and check to
be sure it worked.

Good luck!

At 08:23 AM 7/17/2020, you wrote:

Hi all,

I am working with a student who, when she hits Control Alt J to open JAWS, nothing happens. Same thing with hitting Control Alt N to open NVDA. I know that it is set correctly in JAWS shortcut Properties and she has admin privileges, so that is not the problem. Any idea what the problem might be? Does it have anything to do with updating drivers or something like that? If so, what do you do?

Any assistance is appreciated.



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