I seriously doubt that what I'm about to suggest is the cause of the problem. However, as I encountered similar issues a while ago I'll just throw this out there. Is the consumer having this problem using the commercial MalwareBytes program?
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I encountered similar issues which, in my case, was caused by or at least had something to do with running the commercial version of MalwareBytes along with Kaspersky Antivirus. I did not wish to remove Kaspersky but removing Malwarebytes solved the problem.
Blindness Assistive Technology Specialist
JAWS Certified, 2019
On 7/17/2020 1:04 PM, netbat66 wrote:
i get this sometimes. and i have to go into the properties and the shortcut will be there but will not work until i put it back to none, click on ok to save it and re set it back to control alt j again. then it will start working again.
-----Original Message----- From: Ann Byrne
Sent: Friday, July 17, 2020 7:15 AM
Subject: Re: Control Alt J Not Working to Open JAWS
Sometimes that keystroke seems to get lost. Doublecheck in
properties that it is still assigned.
1. Go to the desktop.
2. Locate the JAWS icon, do not press enter.
3. Press alt+enter. This should give you properties.
4. Tab to shortcut, and be sure it is set to ctrl+alt+j.
5. Tab to okay. sometimes you get an error message saying that only
an administrator can make this change. Okay the message, then you
can okay the change.
6. While still on the JAWS icon, press alt+enter again and check to
be sure it worked.
At 08:23 AM 7/17/2020, you wrote:
I am working with a student who, when she hits Control Alt J to open JAWS, nothing happens. Same thing with hitting Control Alt N to open NVDA. I know that it is set correctly in JAWS shortcut Properties and she has admin privileges, so that is not the problem. Any idea what the problem might be? Does it have anything to do with updating drivers or something like that? If so, what do you do?
Any assistance is appreciated.