moderated Re: Recent Accessibility of Docusign with JAWS

Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...>

Hi Tina,

DocuSign is not something you download as a standalone program. If the document you are signing was prepared using DocuSign, there is a link in it that will open it within DocuSign, and the places where you are required to sign will show up as buttons to JAWS.

From: [] on behalf of tina sohl via [tinabir80@...]
Sent: Saturday, July 11, 2020 4:20 PM
Subject: Re: Recent Accessibility of Docusign with JAWS

Hi. For those using Docusign with jaws, is a web page you're going to
or is there a chrome extention or sometthing to download/>? We'll be
signing a new lease later this year and this is encouraging that it
seems accessible. I'll grab it on the google play store on android in
case it's usable there too.

On 7/11/20, Ekstrand, Pamela A. -ND <pamela.a.ekstrand.-nd@...> wrote:
Just as a follow-up, we received more documents related to our refinance
today, and these were very accessible with Docusign. We had none of the
problems we had with the first documents. So I have no idea why, but I am

From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working
for us this time since it had worked well when we used it a few years back
to sell a house. I can't imagine the issue would be something specific to
the document but...

From: [] on behalf of Sieghard Weitzel
via [sieghard@...]
Sent: Friday, July 10, 2020 7:58 AM
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the
same time sold the one I am currently in. My realter used DocuSign and I
probably had to sign a dozen things over a period of a few month and it was
prettty easy. Make sure you select to use the screenreaer mode, at some
point there is a link to turn this on.

-----Original Message-----
From: <> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?
We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.
For example, if you hit the letter B to navigate to the next button to
sign, and then hit enter or spacebar, no signature was applied. Focus was
thrown either to somewhere else in the document or completely into a
different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.


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