Ekstrand, Pamela A. -ND
Just as a follow-up, we received more documents related to our refinance today, and these were very accessible with Docusign. We had none of the problems we had with the first documents. So I have no idea why, but I am glad.
From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
Subject: RE: Recent Accessibility of Docusign with JAWS
Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...
From: email@example.com [firstname.lastname@example.org] on behalf of Sieghard Weitzel via groups.io [email@example.com]
Sent: Friday, July 10, 2020 7:58 AM
Subject: Re: Recent Accessibility of Docusign with JAWS
I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
Subject: Recent Accessibility of Docusign with JAWS
Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.
Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.
I finally ended up trying it on my iPhone, and did have better luck there.