moderated Re: Recent Accessibility of Docusign with JAWS

Ekstrand, Pamela A. -ND

Just as a follow-up, we received more documents related to our refinance today, and these were very accessible with Docusign. We had none of the problems we had with the first documents. So I have no idea why, but I am glad.

From: Ekstrand, Pamela A. -ND
Sent: Friday, July 10, 2020 8:32 AM
Subject: RE: Recent Accessibility of Docusign with JAWS

Yes, I did turn that on. I really can't figure out why it wasn't working for us this time since it had worked well when we used it a few years back to sell a house. I can't imagine the issue would be something specific to the document but...

From: [] on behalf of Sieghard Weitzel via []
Sent: Friday, July 10, 2020 7:58 AM
Subject: Re: Recent Accessibility of Docusign with JAWS

I recently purchased a commercial building for my retail store and at the same time sold the one I am currently in. My realter used DocuSign and I probably had to sign a dozen things over a period of a few month and it was prettty easy. Make sure you select to use the screenreaer mode, at some point there is a link to turn this on.

-----Original Message-----
From: <> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 3:13 PM
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter? We had used it about 3 years ago when selling a house and found it quite accessible. However, today when we tried to use it again, it was unuseable. For example, if you hit the letter B to navigate to the next button to sign, and then hit enter or spacebar, no signature was applied. Focus was thrown either to somewhere else in the document or completely into a different open window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.


Join to automatically receive all group messages.