moderated Re: Recent Accessibility of Docusign with JAWS

Ekstrand, Pamela A. -ND

Wow, well that's good to know from both of you.

I wonder what the problem could be? Both my husband and I tried it on two different Windows 10 computers, with one running JAWS 2018 and the other running JAWS 2020, and we both had similar issues.

I am at a loss to understand what the issue is.

Anyway, thanks for the feedback.

From: [] on behalf of Deb and the girls via []
Sent: Thursday, July 9, 2020 6:48 PM
Subject: Re: Recent Accessibility of Docusign with JAWS

I used docusign two months ago with internet explorer and jaws 2020 on a
windows 7 laptop. I had a few hiccups, did not know any shortcuts, but was
able to successfully do my home refinance all on line by myself. I had a
great banker who thought of docusign and took pains to make sure everything
was prepared in it. I even found times where docusigntold me to use my
screen reader to read a certain part of the document. I was kind of happily
amazed by the whole experience.
Deb Ver Steeg

-----Original Message-----
From: [] On Behalf Of Rod
Sent: Thursday, July 09, 2020 5:31 PM
Subject: Re: Recent Accessibility of Docusign with JAWS

Funny, I received your e-mail exactly as I was using docusign. It worked
fine for me using Chrome and JAWS just now .

Rod Alcidonis, Esq.
-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, July 9, 2020 6:13 PM
Subject: Recent Accessibility of Docusign with JAWS

Hi All,

Has anyone tried using Docusign recently with JAWS, or NVDA for that matter?

We had used it about 3 years ago when selling a house and found it quite
accessible. However, today when we tried to use it again, it was unuseable.

For example, if you hit the letter B to navigate to the next button to sign,

and then hit enter or spacebar, no signature was applied. Focus was thrown
either to somewhere else in the document or completely into a different open

window. We found similar results with NVDA.

Has anyone had success using Docusign lately, and if so, with which screen
reader and browser? We were using Chrome.

I finally ended up trying it on my iPhone, and did have better luck there.


Join to automatically receive all group messages.