moderated Re: From Freedom Scientific: Freedom Scientific is extending the Free Home-Use Software For Those Affected by COVID-19
Vaughan and the others writing from outside the U.S.,
I’m sorry this thread became so political. I’d just like you to know that many Americans have a much more sophisticated understanding of the questions you raise than you’ve read in this thread. If you haven’t already, you might alert Vispero to your concerns. They need to know you’ve noticed and that it troubles you.
All the best.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Tyler Wood
Sent: Wednesday, June 17, 2020 3:52 PM
Subject: Re: From Freedom Scientific: Freedom Scientific is extending the Free Home-Use Software For Those Affected by COVID-19
I live in Canada too and assuming this would be the case.
I used to deal with Richard from Frontier computing back in the day. It was great – prompt responses, great customer service, very honest and up front.
These days it’s a dealer in Quebec that, not only have I never heard of, last time I bought an SMA, attempted to over charge me before I called them out, took 6 days to call back, and, though they took my money immediately, took a week and a half to actually send me confirmation that yes, my SMA had, in fact, been approved and renewed.
It’s really a shame as customer service from first party (Vispero) Is absolutely great. Of course, I may be in the minority here. Your mileage may vary and things may have improved since here in Canada. I really hope this is the case.
So since I live in Canada I assume that I can’t take advantage of this either right?
I am by no means a defender of Freedom Scientific, but there are business and licensing issues when dealing in a foreign country that make it very difficult for businesses to operate the same way as in the United States.
So, start lobbying with your government to get things changed.
A lot of companies have to deal with vendors in other countries rather than selling directly to individuals.
I don’t pretend to understand the ins and outs of international sales, so I should shut up now.
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert
HI Pat and list.
Generally, Freedom Scientific or its latest incarnation treats international customers poorly.
I am not affected by this extension, as I have Professional, but it seems that Freedom Scientific service provision in my part of the World, (New Zealand) has suffered by recent events.
It would be nice if Vispero actually took its international customers seriously rather than putting all of the responsibility on small dealerships who are struggling.
+6421 784 856.
Why that’s just great!!!
Why not make the rest of us unequal to those in the u.s. by not allowing anyone in Ireland for example, take advantage of the same thing.
This, to me, is discrimination.
Thanks for nothing!!!
Freedom Scientific is extending the Free Home-Use Software Until August 31, 2020.