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moderated Re: attempting settings export still crashes wizard, with June update

Bill White <billwhite92701@...>
 

Hi again, Jessica. One thing you might want to try is the following,

 

Turn off your antivirus, perform the export of JAWS settings, see if it crashes, then turn on your antivirus again. Sometimes a system will act badly with software in certain situations, and this may be one of them. The same thing may be true concerning the new Avoid sound card clipping setting in JAWS.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jessica D
Sent: Tuesday, June 16, 2020 5:55 PM
To: jtamayo@...
Cc: Glen Gordon; Ron Miller
Subject: attempting settings export still crashes wizard, with June update

 

Hi,

 

I sincerely apologize if I’m not supposed to send this to multiple people, but I’d really like to get this solved.

 

With the June update, which was released today, the settings export wizard still crashes.

 

Can anyone uncover the mystery, as to why this would be?

 

 

What happens is:

  1. Go to the utilities menu, and click export settings.
  2. Leave the default option, which is to export all settings as is
  3. Press enter, which will press the “next” button

At this point, the wizard may crash.

This happens every time for me.

 

 

 

Thanks,

 

Jessica

 

 

Sent from Mail for Windows 10

 
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