moderated Re: An access issue

kevin meyers
 

Justin,

 

What version of Itunes do you use? I’m using the most recent version. I’m unable to create a playlist with songs I have outside of Itunes. Do you know how to create the playlists?

 

Thanks,

 

Kevin

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Justin Mcdevitt
Sent: Sunday, June 14, 2020 8:08 PM
To: jfw@groups.io
Subject: An access issue

 

Hello group,

 

There are occasions when I need to contact Apple tech support, as all of my playlists are stored in iTunes on my PC.

 

As a longtime IE user until recently, after setting up a screen-sharing session through the Ara.apple.com site, I would just press Control N to run the app to connect with a support person.

Now, using Chrome, when attempting to connect with tech support, I receive an error message that I need permission to open third-party apps and that the app is not approved by Microsoft. There is a tab to change permissions, though pressing enter does not change the permission status.

 

I have tried briefly using Brave. However, after downloading it, and then opening it up, there is a lot of nonsense about earning rewards points and I haven’t taken the time to see how I can change this when it opens.

For those of us who are not blessed with technological acumen, it is a good thing that this lists is in existence.

 

Best to all,  Justin

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