moderated Re: Podcast, New Feature
The interesting thing is that the issue doesn’t show up on all laptops using the Realtek drivers. I have a HP laptop and it is running windows 10 1909 haven’t pulled down or had the latest version pushed to me yet, but I’ve never had this sound problem.
But if you want to read on I’ll tell you about an issue I had with my laptop when I upgraded to windows 10 18.03 version. It’s a weird story and the solution was insane. But it fixed my issues. I actually worked with Freedom Scientific, and it was the accessibility folks at Microsoft the tier 3 folks who solved it.
My laptop is a fully loaded system 20 gb of ram 5.1 surround sound with a touch screen.
Yes, I know I didn’t need some of these features like the h HG screen but the system came with dual AC wireless and I loved the keyboard action. I’m a little picky when it comes to the keyboard and so tested out lots of systems before purchasing one.
Anyways, my system worked fine with windows 10 17.09. however, after upgrading to the 18.03 release I discovered a very annoying bug.
The keyboard echo worked fine as long as I was working on the desktop or in a ms office product. When you typed the characters would be spoken correctly. Or words for that matter.
However, when one launched an internet browser to go to the web suddenly the keyboard echo was insane. When you hit a character it did not report the character properly. E.g. hit the letter w and it might say r
The interesting thing was if you went back and reviewed what you had typed the characters were reported as expected.
I thought maybe it was a keyboard driver. It wasn’t. Microsoft the first folks checked that. no the driver was upto date. We then checked the sound drivers they were up to date.
Note: this browser issue happened with narrator as well.
So the tier I folks ended up passing me to the tier 2 folks. They checked things out as well. No good. So they passed me back to the tier 3 folks.
So had to set up a time for the tier 3 folks to call me. When they did we set up a remote session so they could come on to my laptop. And with in 5 minutes the issue was fixed.
Hold it wait!!!!
I bet none of you will guess what the solution was. I still shake my head when thinking about it. But the solution just goes to show you how interrelated the windows code is.
The solution was to lock my screen into land scape mode. As soon as we did this, everything worked fine. In any web browser when a person hit the letter w it said w. etc.
So that’s my weird solution and story about windows10.
Have a good day everyone.
From: email@example.com <firstname.lastname@example.org> On Behalf Of James Homuth via groups.io
Sent: Thursday, June 11, 2020 7:41 AM
Subject: Re: Podcast, New Feature
That’s very common especially with Dell laptops, but basically anything with a Realtek driver. My solution was a registry tweak. Not sure if it will survive a driver update, but I haven’t had the problem since I changed the required entries, so I’m good.
Yes, what is happening is to save power some sound card drivers are putting the card into a sleep or shutdown mode and so when Jaws goes to send info to the sound card it has to wake up. This isn’t happening to everyone. The solution was a small program was written that continually sends something to the card to keep it active. And that way it didn’t have to wake up.
In the June release of Jaws they are going to build this feature of keeping the card awake as an option that a person can turn on if they are experiencing the issue.
Have a good day.
Not sure if anyone has listened to the latest podcast but there was an option mentioned for some laptops that cut off the first part of speech with bluetooth headphones, did anyone listen to this?
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