David S. Pearson -----Original Message-----
From: Stephen Bennett
Sent: Monday, May 11, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2018 and not working with headphones

Hello

This suggestion might need sighted assistance or someone to Tandem into your system.
With the phones plugged in and Jaws running, have a look at all the Jaws entries in the Windows volume mixer. Make sure they're all turned up above fifty percent.

Good luck

SB

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cory McMahon
Sent: Tuesday, May 12, 2020 6:47 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2018 and not working with headphones

I've isolated this issue to one having to do with JAWS as I'm currently able to hear other audio out of my headphones. When I select the "headphones" in the JAWS "sound card" menu, I'm not able to hear JAWS audio.

Sincerely,

Cory McMahon

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Steve Matzura
Sent: Sunday, May 10, 2020 10:55 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2018 and not working with headphones

I've had odd things happen as a result of Windows updates regarding JAWS and the headphone output on one of my computers. Among things that have already been mentioned, check what sound card JAWS thinks it's using. On my system I have to set it to use something called "Speakers (external)". When I plug 'phones in, they work. There's also a speaker inside the computer. If I select that one--"speakers (internal)"--and plug 'phones in, nothing happens. It depends not just on what JAWS is set to use, but also what Windows thinks is its default audio device.
That can be found in Settings (Windows Key + I), type "sound" and press down-arrow until you hear "Sound settings," then tab through the dialog to discover how your system is set.


On 5/9/2020 9:11 PM, Cory McMahon wrote:

I’m using windows 10.

Sincerely,

Cory McMahon