moderated Re: urgent help please with Outlook


 

There you go, exactly what I just said, maybe you could tell Microsoft you are willing to pay for your support if they hire people in the US although I’d rather talk to a Filipina or Filipino who speaks good English than to somebody from some place in the States where the local dialect is even harder to understand.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Lino Morales
Sent: Tuesday, May 5, 2020 1:04 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

You know if they spoke proper ENGLISH that would really help. This is why I wish MS would employ tech folk here in Washington state not the Philipines.

 

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                                                Sent from Mail for Windows 10

                                                                                                               

 

From: Brian Vogel
Sent: Tuesday, May 5, 2020 12:05 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

 

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