moderated Re: urgent help please with Outlook

Bill White <billwhite92701@...>

Hi, Andrew. I had this same problem, and it was because there was an Outlook Add in from Eset Security running which was causing this behavior. Are you by any chance running any Eset Security or antivirus products?


The second thing I would suggest is to try running Outlook in safe mode. This is not the same as running Windows in Safe Mode. To run Outlook in Safe Mode:


1. Go to your Outlook Shortcut on the desktop, but don't press ENTER.

2. Hold down the CONTROL key and press ENTER on the Outlook desktop shortcut.

3. If Outlook asks you if you want to run Outlook in Safe Mode, click the Yes prompt.

4. See if you still get the error message in Outlook.


If not, this means that one of your installed Outlook add in's is causing the problem.


In this case, go into Outlook Options, select add in's, and uncheck each of the Outlook add in's sequentially to figure out which is the culprit.


Bill White



From: [] On Behalf Of Andrew Summers via
Sent: Tuesday, May 5, 2020 5:25 AM
Cc: access-uk@...; JAWS; jaws-uk@...
Subject: urgent help please with Outlook


Hi All,

I need your urgent help please with Outlook.

I am using windows 10 and Office 365.

I don’t get it with JAWS or the built in reader in windows.

I have set it as the default mail client.

What can I do next?

Outlook keeps coming up with the message below.


Microsoft Office Outlook

Either there is no default mail client or the current mail client cannot

fulfill the messaging request.  Please run Microsoft Outlook and set it

as the default mail client.



Microsoft Outlook

Microsoft Outlook is not responding

If you close the program, it will try to recover your


Close the program

Wait for the program to respond

Join to automatically receive all group messages.