moderated Re: urgent help please with Outlook
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I have had similar negative experiences with Microsoft Accessibility, especially when it comes to Outlook e-mail.
Last year, we spent several weeks and many hours on an Outlook issue, only to find that the culprit was a Microsoft app that had been put on my computer in an update. The app prevented me from sending e-mail from my personal g-mail account. The culprit was something called the Microsoft Store Killer Control app. It is a gaming app of some sort.
I’ve had additional less serious problems with them on some of the most basic Outlook issues, when I ended up suggesting the solution that ultimately worked.
In saying this, I realize that Microsoft Accessibility can be a valuable source of help for some; but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.
Dr. Tom Behler
From: email@example.com <firstname.lastname@example.org> On Behalf Of Debby Hill
Sent: Tuesday, May 5, 2020 11:09 AM
Subject: Re: urgent help please with Outlook
I may be way off with this, but are you using Outlook on the web or have you downloaded it to your computer. When I read Office 365, I think of it being the web version. From what I have read, that isn’t as accessible with JAWS as what you download. If I am wrong about all of this, I know that someone will let us know.
By the way, one weekend my sister, a JAWS user had a significant problem with Windows and JAWS. We called Microsoft accessibility and spent over two hours off and on trouble shooting the problem. They didn’t fix it. Her Neighbor had it fixed in less than 30 minutes. My confidence in them was shaken, but it could have been just weekend help.
Yes they did.
Did they log into your machine?
If not, you got a poor example of a support person.
I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system.
Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020