moderated Re: urgent help please with Outlook
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I may be way off with this, but are you using Outlook on the web or have you downloaded it to your computer. When I read Office 365, I think of it being the web version. From what I have read, that isn’t as accessible with JAWS as what you download. If I am wrong about all of this, I know that someone will let us know.
By the way, one weekend my sister, a JAWS user had a significant problem with Windows and JAWS. We called Microsoft accessibility and spent over two hours off and on trouble shooting the problem. They didn’t fix it. Her Neighbor had it fixed in less than 30 minutes. My confidence in them was shaken, but it could have been just weekend help.
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Andrew Summers via groups.io
Sent: Tuesday, May 05, 2020 9:23 AM
Subject: Re: urgent help please with Outlook
Yes they did.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Richard Turner
Did they log into your machine?
If not, you got a poor example of a support person.
I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system.
Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020