moderated Re: the latest update to jaws 2020 giving me a fit


Shirley Tracy
 

Hi everyone,

 

FYI, JAWS 2020 installed beautifully for me. And I’m the gal who always admits I’m a non tech person. I use Windows 10, JAWS Home Use (64 bit) and MS2016.

 

 

Shirley Tracy

 

From: Loy
Sent: Sunday, May 3, 2020 12:22 PM
To: main@jfw.groups.io
Subject: Re: the latest update to jaws 2020 giving me a fit

 

So far I have had no problems with JAWS 2020.

----- Original Message -----

From: "Patrick Murphy" <murphy.patrick42@...>

To: <main@jfw.groups.io>

Sent: Sunday, May 3, 2020 11:34 AM

Subject: Re: the latest update to jaws 2020 giving me a fit

 

 

It would be interesting to know, in general, how many of us have actually

used jaws 2020 without problems?

Pat

 

 

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Adrian

Spratt

Sent: Sunday 3 May 2020 14:34

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Are you installing from the website, or first downloading the file and using

the file to execute the installation? Installing from the file is safer.

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Rick Mladek

Sent: Sunday, May 3, 2020 8:27 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

And so it goes with JFW... I finally took the leap of Faith and installed

the latest update to Jaws 2020 yesterday afternoon. The install corrupted

something and I have to uninstall all JFW components and reinstall all from

scratch. This is the 2nd time in a year that a JFW install has done

something as this. The last time, it corrupted my Operating System and the

Entire Hard-Drive was toast and had to be wiped clean and all re-installed.

Be sure to have a back-up of your hard-drive before you do any JFW

installs... Too obvious to be a mere coincidence...

 

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber

Sent: Sunday, May 3, 2020 5:39 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hello Pat:

 

You could probably make the change Ceigart mentioned, using the registry

editor.

 

Dave

 

----- Original Message -----

From: "Patrick Murphy" <murphy.patrick42@...>

To: <main@jfw.groups.io>

Sent: Saturday, May 2, 2020 8:52 PM

Subject: Re: the latest update to jaws 2020 giving me a fit

 

 

Hi,

 

the group policy editor is only available in windows 10 professional

addition.

there is nothing like it in windows 10 home edition.

pat

 

 

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick

Mladek

Sent: Saturday 2 May 2020 18:58

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Sieghard,

 

Where do we find this setting?

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario

Sent: Saturday, May 2, 2020 12:33 PM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Sieghard, could you tell us what the group policy item was, or point to the

post? I'm curious as to what it might have been.

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard

Weitzel

Sent: Saturday 2 May 2020 16:54

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hello Pat,

 

I don't wan to minimize the issues you had, but Jaws 2020 has been out for

over 6 months and while there will always be certain configurations and

systems with various issues, these may not always be 100% the fault of Jaws.

I, for example, had one computer where for over a year I could not use any

of the Windows apps like Calculator and in addition to that Jaws would read

absolutely nothing in the start menu or the Settings app. I could open

Settings and when somebody checked I was told visually everything was fine,

I could right arrow and down arrow and focus would move, I could press enter

and whatever category I was on opened up and so on, but Jaws was absolutely

silent. This was even before Jaws 2020 came out and it was like this with

Jaws 2018 and Jaws 2019 and nothing I did including completely uninstalling

both versions, deleting all Jaws folders and reinstalling would fix it. At

the same time I had another almost identical computer at my business with

very similar hardware and all worked fine. Finally I read a post somewhere

where another user had the same problem and somehow they either found out or

were told to check if a particular item in the group policy editor in

Windows 10 Pro was enabled. I checked the same setting and it was disabled

on this particular computer, I have no idea why or how, but it was and as

soon as I enabled it all worked perfectly. Narrator, by the way, worked just

fine in the Settings app, start menu and calculator, it was just Jaws which

had the problem and the problem which fixed the issue had nothing to do with

Jaws, but was simply a Windows setting.

I mentioned this because it shows how sometimes a problem with Jaws can be

extremely specific to one system and be caused by something which is

directly not even related to Jaws. I am convinced that if I had wiped the

system and reinstalled Windows this would have also fixed the problem, but

this happened to be on the PC we use as the main register at my retail store

and there is other software on this system which is not quite so easy to

reinstall so for the longest time I just put up with it and used Narrator if

I wanted to do something in the Settings, I hardly ever use the start menu

anyways and when I needed to calculate something I'd just open up Excel

instead of using the Calculator. This way I could work around the problem,

but it was sure nice when it turned out to be such a simple fix which took

me all of 30 seconds to make.

 

Best regards,

Sieghard

 

-----Original Message-----

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy

Sent: Saturday, May 2, 2020 7:01 AM

To: main@jfw.groups.io

Subject: Re: the latest update to jaws 2020 giving me a fit

 

Hi,

 

Not surprised you are having trouble. I myself, only recently, had trouble

with installing jaws 2020. I had an authorization problem with windows 10.

Like you, i had to uninstall everything and reinstall everything.

Perhaps freedom scientific should look at this version of jaws again, and

take the bugs out of it.

God knows what else is wrong that hasn't been discovered yet.

Pat

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of ratshtron

Sent: Friday 1 May 2020 16:37

To: main@jfw.groups.io

Subject: the latest update to jaws 2020 giving me a fit

 

I have tried to update to the latest jaws 2020 on a windows 7 32bit system

and when I do my system starts rebooting over and over. I get the error that

the gdihooks.dll is missing from my computer and to reinstall the software.

I finally got it to work removing all the jaws installations and only

installing a 2003 build of 2020. Now, on my laptop running windows 10 had no

problems with the 2004.66 update of jaws 2020. go figure!

 

 

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