moderated Re: issue with jaws not reading number of message in my outlook folder

John Doering

I seemed to have solved my problem.

I could not understand why when I hit the JAWS key page down to get the number of messages in my In Box, that I would get something like 8 messages when there were none.

Today I hit shift tab from my In Box list and found a button saying other In Box.  I hit that and other messages showed up.  Once I deleted those messages the key stroke works fine.  On another In Box I monitor, I had to shift tab several times until I found other check box not checked.  When I checked it the missing messages showed up.  To get back to the original In Box, shift tab until you find focus check box not checked and check it.

I do  not know if this is something with Office 360 or what, but I hope this may help someone else.





John Doering
Pricing Analyst

Office: 4147783040 Extn:4063
445 S Curtis Rd West Allis, WI 53214

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From: <> On Behalf Of Barbara Sheinbein
Sent: Friday, April 10, 2020 8:57 AM
Subject: Re: issue with jaws not reading number of message in my outlook folder


I had this exact issue.  You need to turn off formatting in Outlook.  You may need to do this for each Outlook folder since sometimes apply this view to all folders does not work.  Since I had trouble figuring where to turn this off, I did have the rep at the Microsoft Disability Help Desk do this for me.  All has worked since.  Sorry I cannot provide detailed steps to turn this off for you.






From: <> On Behalf Of james hooper
Sent: Thursday, April 9, 2020 5:47 PM
Subject: issue with jaws not reading number of message in my outlook folder


Greetings all can someone suggest how I might fix this problem. Instead of reading the number of messages jaws says   connectivity to your server I think it has to do with how outlook is set up in terms of the folder view but not sure.

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