Hi,

Thanks for your response. I am now more convinced than ever, that it is an
authorization problem. My internet just went down, and jaws started
correctly.
I have set the computer to not connect to the internet and it works just
fine.
When the pc does have an internet connection, it doesn't.
I think that, therefore, when it is checking while loading (grace period),
it gets into a mess.
I will update if i can prove this definitely.
Pat


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard
Weitzel
Sent: Monday 27 April 2020 17:19
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

The fact is that you won't have a choice but to upgrade anyways sooner or
later and with another Windows 10 update coming very soon it may be sooner
rather than later. Even now the emoji panel, for example, is not useable to
you with Jaws 2018 and in time there may be other features. If you use
Office you will find that it works best with the latest version of Jaws and
while I know you said there is always NVDA that is a call you have to make,
it wouldn't work for an old Jaws guy like me, I tried it and I just can't
get used to how they do stuff. Maybe I don't want to get used to it because
I have always kept up my SMA and always used the latest version of Jaws, but
once again, that is everybody's choice. All I can say is that is not an
issue I have heard about before hence it must be specific to your
configuration. I am not usually somebody who says reinstalling Windows from
scratch should be your first option, but if you can't or don't want to get a
h old of Jaws support to see what they may suggest and if this is a big deal
for you otherwise I'd say this maybe an option.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Monday, April 27, 2020 12:47 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi Andrew,
i tried that.
in jaws 2018, it will let me reactivate using my full licence. it asks me
for my actual authorization number.
however, when i do this, jaws 2020 is not authorized, as i do not have a
valid internet licence for that.
this will eliminate the checking and validation of a proper licence, so the
problem goes away.
i know this, because when i first installed it, it was running in 40 minute
mode, and there was absolutely no problem.
once i installed the 90 day ilm key, it would not load the jaws window at
all after that.
as i said, i can quit and restart jaws 2020 and it works fine.
i think i am left with two options.
one, do as you say and reactivate my jaws 2018 with my old licence and run
jaws 2020 in 40 minute mode.
two, update to jaws 2020 altogether.
if then, the problem goes away, great. if not, i have just wasted the price
of an upgrade.
regards,
pat


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew
Summers via groups.io
Sent: Sunday 26 April 2020 16:15
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Pat,
Have you gone to the JAWS help and come down to License sub menu and then
pressed enter on Update Activation...
If not please try that!

Andrew

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: 26 April 2020 13:49
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi Andrew,

There is no jaws window when jaws 2020 starts up. I have to exit it and
start it again in order to gain access to anything.
I tried your suggestion some time ago. The remove authorization option will
not remove the ilm key.
Pat


ent from my gmail account

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew
Summers via groups.io
Sent: Sunday 26 April 2020 11:44
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi Pat,
If you go to the JAWS window, and then press the menu bar and go to the
Utilities menu, you will find in there Explore Utilities Folder.
Press enter on that.
In there is an option to Remove JAWS Activation, press enter.
HTH

Andrew

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: 26 April 2020 08:56
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi Dave,

Yes, i am on the last version of jaws 2018 which is all i am entitled to.
I did use the jaws import wizard to copy my shared settings.
I have a 90 day ilm key just to try out jaws 2020.
Jaws2020 and jaws2018 are now both authorized using the same 90 day key for
some reason.
With regards to settings etc, i uninstalled both, reinstalled both, removed
both again with all settings and shared components, reinstalled jaws2020,
but still the problem exists.
One peculiar thing though, i started up my computer yesterday from a
shutdown, and everything with jaws2020 worked fine.
I did the exact same thing just now, and the problem came back.
I am convinced at this stage, that it does have something to do with the new
"grace period" authorization function introduced in jaws 2019.
I think it is loading before it knows for certain whether or not you have a
valid key. Sometimes the check works, and sometimes it doesn't and jaws half
loads with no actual jaws window.
I also think, that it might have something to do with the ilm key, as this
is a very old type of authorization for a pc, as against the internet
activation method. However, i am not paying for an upgrade until i can get a
definite sort-out for this problem. As i said in another post, there is
always nvda, but i would rather stay with jaws.

Regards,

Pat


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave
Durber
Sent: Saturday 25 April 2020 10:13
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hello Pat:

Question 1: With JAWS 18, are you on the last upgrade for your current SMA?
Which is why you are using the temporary license for JAWS 2020, so you can
try its new and upgraded features?

Question 2: did you use the JAWS function, which copies the settings you set

in JAWS 18 to JAWS 2020?

Dave Durber

----- Original Message -----
From: "Patrick Murphy" <murphy.patrick42@...>
To: <main@jfw.groups.io>
Sent: Saturday, April 25, 2020 8:40 AM
Subject: Re: jaws 2020 not starting correctly.

Hi Sieghard,

Thanks for that. I am actually in Ireland, but i will try this and see
what response i get.
Do you have their skype number?

Pat


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard Weitzel
Sent: Saturday 25 April 2020 05:01
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Patrick, are you in the UK? What number do you call? I can see how an
email could take several days to receive a reply, but if you call
their regular US number (if you are in the UK an duse Skype you can
even call their toll free
number) you should get somebody on the line right away.
The regular number is +1 727-803-8600.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick
Murphy
Sent: Friday, April 24, 2020 10:55 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

I too agree with bill.
I sent two emails about jaws 2020 not starting correctly, and got
nothing back but "thanks for your email".


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bill
White
Sent: Friday 24 April 2020 18:52
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi, Merv. I don't understand, then, why they didn't get back to me the
other day, when I put in my callback number.

Bill White
billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Merv
Keck
Sent: Friday, April 24, 2020 10:48 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Vispero is not closed due to COVID-19. Everyone is working as usual.
If you need technical, customer, or sales support call vispero as
usual. Vispero has not ever closed due to the virus. They are
continuing to support their customers as usual.
Merv


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, April 24, 2020 1:37 PM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi, Patrick. Even if JAWS starts before Windows starts, eventually you
should get to the desktop, as JAWS is made to start before many
programs, and after they load, JAWS still provides voicing, screen
content and navigation. If you wish, since Vispero is temporarily
closed due to COVID-19, you may give me a call at,

714-835-6295,
and I will stay on the phone with you to see what is happening.

I hope I may be able to help you.

Bill White
billwhite92701@...

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Patrick Murphy
Sent: Friday, April 24, 2020 8:56 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

Yes, latest version of windows 10 home edition with all necessary and
optional updates installed.
Checked yesterday, and there is no further updates needed.
Downloaded the latest version of jaws from freedom scientific and used it.
All apps in startup are turned off, apart from the necessary ones such
as the audio drivers etc that are actually necessary.
There is an application file for jaws set to "on". I set this to "off"
just
in case, but no difference.
Pat


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Abraham Sweiss
Sent: Friday 24 April 2020 16:38
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Is windows fully patched.
Are you installing the latest version of jaws. I think It is the March
release I believe.

Thanks,abraham

On Apr 24, 2020, at 11:12 AM, Patrick Murphy
<murphy.patrick42@...>

wrote:

I did this, but no results.
I disabled both start at logon screen and start for this user always
in

jaws

2018.
I then set them for jaws 2020.
Only one should load.
However, i did notice one peculiar thing.
When i set either of them to "always start for this user", the option
changes for both versions. I cannot set 2018 to "never" and 2020 to
"always". No matter where i change it (20158 or 2020), it defaults to
the same thing in both versions. The only independant thing is "start
at the logon screen". This is different when set in both versions.


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Rick Mladek
Sent: Friday 24 April 2020 16:07
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

The problem may be as I had. Both versions, 18 and 20 are fighting to
load at same time. Go into whatever version you do not want to load
and correct this and be sure the version you want to load is properly
set. Then I do believe this will be better...

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick
Murphy
Sent: Friday, April 24, 2020 10:12 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

I wasn't aware of this feature, but you could be right. Now that i
think

of

it, it started right after i installed the temporary authorization
(90

days)

that i was given to try it out.
That could explain why 2018 works and 2020 doesn't. If it checks
while windows is loading, it could be a problem. When i stop and
restart it, it

is

fine, but then windows is fully up at that time.
Any way to disable/check/change this or something?

Pat


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ann

Byrne

Sent: Friday 24 April 2020 14:34
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

might that be the JAWS feature touted as new in either 2019 or 2020,

saying

that JAWS will speak before checking your authorization, so you don't
have to wait so long to hear that it is running. However, it doesn't
do

anything

till it makes internal checks and decides what context you are
running in.
So in my opinion it is a totally useless change which FS calls an
improvement.
At 07:59 AM 4/24/2020, you wrote:

Hi Mike,

I have tried all this, I tried to post a full message about
everything last night, but it was not approved. I think it was too big.
Regardless of what I do with jaws2020 (login screen etc), the first
time it starts up, there is no window to go to.
Insert+j brings you nowhere whether it is running from system tray
Insert+or

not.

If you shut it down (insert+f4) and then restart it, everything is ok.
If you don't start it at the login screen, it still produces no window.
Pat


Sent from my gmail account.

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Mike B
Sent: Friday 24 April 2020 13:37
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

It sounds like J2020 is set to start on the log-in screen. If
you're saying that there's no Jaws window when you, Alt + tab, you
probably have J2020 running from the system tray. To find the
settings for both these items press, Insert + J, to open the Jaws
context menu, press the letter, O, to open, Options, and press the
letter, B, to open,

Basic.

Now tab to Automatically start Jaws...
button and press the spacebar to find your Jaws start settings and
tab to Okay and press the spacebar when you're through in here. Now
tab 3 times or so to, Run Jaws from system tray, and uncheck this if
you want the Jaws window to be in the, Alt + Tab, order, then tab to
Okay and press enter to save / close.

Take care. Mike. Sent from my iBarstool.
*My body has absorbed so much soap and disinfectant lately that when
I pee it cleans the toilet.
----- Original Message -----
From: <mailto:murphy.patrick42@...>Patrick Murphy
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Friday, April 24, 2020 2:37 AM
Subject: jaws 2020 not starting correctly.

Hi,

I am new to this group, so i hope i am doing this right.
I have jaws2018 and 2020. 2018 works fine, but when 2020 starts,
there is no jaws window.
It seems to be starting before windows 10 has loaded.
I uninstalled and reinstalled it, but there was no change.

Any ideas?

Regards,

Pat


Sent from my gmail account.