moderated Re: jaws 2020 not starting correctly.


Sieghard Weitzel <sieghard@...>
 

Patrick, are you in the UK? What number do you call? I can see how an email could take several days to receive a reply, but if you call their regular US number (if you are in the UK an duse Skype you can even call their toll free number) you should get somebody on the line right away.
The regular number is +1 727-803-8600.

Best regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick Murphy
Sent: Friday, April 24, 2020 10:55 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

I too agree with bill.
I sent two emails about jaws 2020 not starting correctly, and got nothing back but "thanks for your email".


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bill White
Sent: Friday 24 April 2020 18:52
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi, Merv. I don't understand, then, why they didn't get back to me the other day, when I put in my callback number.

Bill White
billwhite92701@dslextreme.com

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Merv Keck
Sent: Friday, April 24, 2020 10:48 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Vispero is not closed due to COVID-19. Everyone is working as usual. If you need technical, customer, or sales support call vispero as usual. Vispero has not ever closed due to the virus. They are continuing to support their customers as usual.
Merv


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Friday, April 24, 2020 1:37 PM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi, Patrick. Even if JAWS starts before Windows starts, eventually you should get to the desktop, as JAWS is made to start before many programs, and after they load, JAWS still provides voicing, screen content and navigation. If you wish, since Vispero is temporarily closed due to COVID-19, you may give me a call at,

714-835-6295,
and I will stay on the phone with you to see what is happening.

I hope I may be able to help you.

Bill White
billwhite92701@dslextreme.com

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Patrick Murphy
Sent: Friday, April 24, 2020 8:56 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

Yes, latest version of windows 10 home edition with all necessary and optional updates installed.
Checked yesterday, and there is no further updates needed.
Downloaded the latest version of jaws from freedom scientific and used it.
All apps in startup are turned off, apart from the necessary ones such as the audio drivers etc that are actually necessary.
There is an application file for jaws set to "on". I set this to "off" just in case, but no difference.
Pat


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Abraham Sweiss
Sent: Friday 24 April 2020 16:38
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Is windows fully patched.
Are you installing the latest version of jaws. I think It is the March release I believe.

Thanks,abraham

On Apr 24, 2020, at 11:12 AM, Patrick Murphy
<murphy.patrick42@gmail.com>
wrote:

I did this, but no results.
I disabled both start at logon screen and start for this user always
in
jaws
2018.
I then set them for jaws 2020.
Only one should load.
However, i did notice one peculiar thing.
When i set either of them to "always start for this user", the option
changes for both versions. I cannot set 2018 to "never" and 2020 to
"always". No matter where i change it (20158 or 2020), it defaults to
the same thing in both versions. The only independant thing is "start
at the logon screen". This is different when set in both versions.


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick
Mladek
Sent: Friday 24 April 2020 16:07
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

The problem may be as I had. Both versions, 18 and 20 are fighting to
load at same time. Go into whatever version you do not want to load
and correct this and be sure the version you want to load is properly
set. Then I do believe this will be better...

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Patrick
Murphy
Sent: Friday, April 24, 2020 10:12 AM
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

Hi,

I wasn't aware of this feature, but you could be right. Now that i
think
of
it, it started right after i installed the temporary authorization (90
days)
that i was given to try it out.
That could explain why 2018 works and 2020 doesn't. If it checks while
windows is loading, it could be a problem. When i stop and restart it,
it
is
fine, but then windows is fully up at that time.
Any way to disable/check/change this or something?

Pat


Sent from my gmail account.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ann
Byrne
Sent: Friday 24 April 2020 14:34
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

might that be the JAWS feature touted as new in either 2019 or 2020,
saying
that JAWS will speak before checking your authorization, so you don't
have to wait so long to hear that it is running. However, it doesn't
do
anything
till it makes internal checks and decides what context you are running in.
So in my opinion it is a totally useless change which FS calls an
improvement.
At 07:59 AM 4/24/2020, you wrote:
Hi Mike,

I have tried all this, I tried to post a full message about
everything last night, but it was not approved. I think it was too big.
Regardless of what I do with jaws2020 (login screen etc), the first
time it starts up, there is no window to go to.
Insert+j brings you nowhere whether it is running from system tray or
not.
If you shut it down (insert+f4) and then restart it, everything is ok.
If you don't start it at the login screen, it still produces no window.
Pat


Sent from my gmail account.

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Mike B
Sent: Friday 24 April 2020 13:37
To: main@jfw.groups.io
Subject: Re: jaws 2020 not starting correctly.

It sounds like J2020 is set to start on the log-in screen. If you're
saying that there's no Jaws window when you, Alt + tab, you probably
have J2020 running from the system tray. To find the settings for
both these items press, Insert + J, to open the Jaws context menu,
press the letter, O, to open, Options, and press the letter, B, to
open,
Basic.
Now tab to Automatically start Jaws...
button and press the spacebar to find your Jaws start settings and
tab to Okay and press the spacebar when you're through in here. Now
tab 3 times or so to, Run Jaws from system tray, and uncheck this if
you want the Jaws window to be in the, Alt + Tab, order, then tab to
Okay and press enter to save / close.

Take care. Mike. Sent from my iBarstool.
*My body has absorbed so much soap and disinfectant lately that when
I pee it cleans the toilet.
----- Original Message -----
From: <mailto:murphy.patrick42@gmail.com>Patrick Murphy
To: <mailto:main@jfw.groups.io>main@jfw.groups.io
Sent: Friday, April 24, 2020 2:37 AM
Subject: jaws 2020 not starting correctly.

Hi,

I am new to this group, so i hope i am doing this right.
I have jaws2018 and 2020. 2018 works fine, but when 2020 starts,
there is no jaws window.
It seems to be starting before windows 10 has loaded.
I uninstalled and reinstalled it, but there was no change.

Any ideas?

Regards,

Pat


Sent from my gmail account.













Join main@jfw.groups.io to automatically receive all group messages.