moderated Re: issue with jaws not reading number of message in my outlook folder
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I had this exact issue. You need to turn off formatting in Outlook. You may need to do this for each Outlook folder since sometimes apply this view to all folders does not work. Since I had trouble figuring where to turn this off, I did have the rep at the Microsoft Disability Help Desk do this for me. All has worked since. Sorry I cannot provide detailed steps to turn this off for you.
From: firstname.lastname@example.org <email@example.com> On Behalf Of james hooper
Sent: Thursday, April 9, 2020 5:47 PM
Subject: issue with jaws not reading number of message in my outlook folder
Greetings all can someone suggest how I might fix this problem. Instead of reading the number of messages jaws says connectivity to your server I think it has to do with how outlook is set up in terms of the folder view but not sure.